Privacy Policy
Effective date: October 26, 2026
The Tech Otter is a brand of Western Wake Technology Partners LLC, based in Cary, North Carolina ("The Tech Otter," "we," "us"). This policy explains what information we collect when you visit thetechotter.com, contact us, or use our services, and how we use and protect it.
Information we collect
- Information you give us: your name, phone number, email address, town, and the details of your tech issue when you call, email, text, or use our contact form.
- Contact form: messages sent through our website form are delivered to our inbox by a form-processing service (Web3Forms), which handles them only to deliver them to us.
- Text message opt-in information: if you check the optional SMS box on our form or otherwise agree to receive texts, we keep a record of your mobile number, the date and time of your consent, and how you gave it.
- Information we see while helping you: during a service visit we may need to view device settings, accounts or files to fix a problem. We only access what is needed for the job you asked us to do, and we do not copy or keep your personal files.
- Basic website data: like most websites, our hosting provider may automatically log technical information such as IP address, browser type, and pages visited, for security and performance. We do not use advertising cookies or sell website data.
How we use your information
- To respond to your questions and service requests.
- To schedule, confirm, and follow up on appointments.
- To send text messages you have agreed to receive about your service request.
- To send invoices and receipts and keep basic business records.
- To keep our website and services secure and working properly.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We never sell, rent, or share mobile phone numbers or text messaging opt-in data and consent with any third party for their marketing purposes. All of the sharing categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that help us deliver our messages (such as our phone and texting provider), who may use it only for that purpose.
Texts are optional. Message and data rates may apply, message frequency varies, and you can reply STOP at any time to opt out or HELP for help. See our SMS Terms for details.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run the business (for example, our phone and texting provider, email provider, website host, contact-form delivery service, and payment processor), and only as needed to provide their service to us.
- When required by law, or to protect the rights, safety, or property of our customers, us, or others.
- With your permission, for example if you ask us to talk to your internet provider or a device manufacturer on your behalf.
How long we keep information
We keep contact and service records for as long as needed to serve you and meet tax, accounting, and legal requirements, and then delete them. If you opt out of texts, we keep a record of the opt-out so we honor it.
How we protect information
We use reasonable safeguards to protect your information, such as secure, password-protected accounts with two-factor authentication. No method of transmission or storage is completely secure, but we work hard to protect your data.
Your choices
- You can ask us to see, correct, or delete the personal information we hold about you by emailing help@thetechotter.com.
- You can stop text messages at any time by replying STOP.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed.
Contact us
The Tech Otter, a Western Wake Technology Partners LLC company
Cary, North Carolina
Phone: (984) 370-HELP ((984) 370-4357)
Email: help@thetechotter.com