Terms of Service & SMS Terms
Effective date: October 26, 2026
These terms apply to thetechotter.com and to services provided by The Tech Otter, a brand of Western Wake Technology Partners LLC, based in Cary, North Carolina ("The Tech Otter," "we," "us"). By using our website or services, you agree to these terms.
Our services
We provide home technology help, such as Wi-Fi and network fixes, device setup, smart home setup, printer help, computer cleanups, security checkups, and TV and streaming setup. Before we start, we'll explain what we plan to do. Specific pricing and scheduling are agreed with you directly before work begins.
Your devices and data
- Please back up important files before a visit when you can. We'll do our best to protect your data, but we can't guarantee against data loss on devices that are failing or unsupported.
- You confirm that you own, or have permission to let us work on, the devices and accounts involved.
- We never ask for your passwords to be written down or sent to us by text or email. If a password is needed during a visit, you'll type it in yourself.
- We will never call you out of the blue asking for remote access to your computer or for payment by gift card. If someone claiming to be us does, hang up and call (984) 370-HELP.
Third-party products
Devices, software, and internet service are made and provided by other companies. Their warranties, terms, and support policies apply, and we are not responsible for their products or outages.
Limitation of liability
To the extent allowed by law, The Tech Otter and Western Wake Technology Partners LLC are not liable for indirect or consequential damages, and our total liability for any service is limited to the amount you paid for that service.
SMS / text message terms
- Program: The Tech Otter service texts. If you opt in, we'll send text messages about your service request, such as replies to your questions, appointment scheduling, confirmations, reminders, and follow-ups.
- How you opt in: by checking the optional SMS consent box on our contact form, or by texting us first and agreeing to receive replies. Consent is not a condition of purchase.
- Message frequency varies based on your service request.
- Message and data rates may apply. Check with your mobile carrier for details.
- To opt out, reply STOP to any message. You'll receive one final message confirming you've been unsubscribed, and we won't text you again unless you opt back in.
- For help, reply HELP, call (984) 370-HELP, or email help@thetechotter.com.
- Carriers are not liable for delayed or undelivered messages.
- We do not share or sell mobile numbers or opt-in data for marketing. See our Privacy Policy.
Governing law
These terms are governed by the laws of the State of North Carolina.
Changes
We may update these terms from time to time. The effective date above shows when they last changed.
Contact us
The Tech Otter, a Western Wake Technology Partners LLC company
Cary, North Carolina
Phone: (984) 370-HELP ((984) 370-4357)
Email: help@thetechotter.com